About Us
Caring Super Star Agency Award 2025
Queen City Elder Care Culture
Compassion, Knowledge, and Expertise are the qualities that drive our business. We hire, train, and manage our team members based on those principles, and consequently, Queen City Elder Care has had the highest quality reviews from clients and their families for the last nine years, as posted on Caring.com.
Our goal has been to be the best at providing quality care for clients experiencing dementia because it is the hardest and most complex disease that is affecting seniors at an increasing rate. Many people have been experiencing declining cognitive abilities for over a decade, consequently, requiring changing levels of support and care that is specific to the conditions created by the disease.
Both the owners and management are Certified Dementia Practitioners. The Queen City Elder Care managers provide ongoing training for our caregivers, which results in better client outcomes. Our managers work alongside our team in the field providing support and education, so they are comfortable and competent.
Queen City Elder Care can help anyone needing assistance to safely stay at their home throughout the time needed.
We are responsive to any concerns that may arise throughout the time we provide support to both the family members and the client.
A Tradition of Caring
Mission Statement
Service Standards
- We attract, hire, and retain the most qualified employees.
- We treat our team members fairly and with respect so that they are motivated and committed to do their best every day.
- We follow through with our commitments.
- We continue to seek ways to improve.
Queen City Elder Care Staff
Unique Screening Tools
We require each employee to pass a drug test and a fingerprinted criminal background check. All employees are fully bonded and insured. We maintain the ability to receive any updates to their background checks throughout their employment.
Queen City Elder Care Experience
The owners, Michele and Mark Vollmer have been serving in the health care industry since 1989. The owners have personally experienced having aging parents that require ongoing assistance in the home utilizing outside caregivers and everything that entails. That experience led to the founding of the Company in 2012.
Using this experience, we have been able to build a compassionate and dedicated organization from the ground up to include the structure of the organization to ensure better care transitions, better care experiences, and better outcomes for everyone involved. As the owners of Queen City Elder Care, we are involved in the day-to-day operations, ensuring flexibility to quickly make decisions to improve client care and adapt to the ever-changing needs of our clients’ families.
Who We Are
Meet the Team
Michele Vollmer, C.D.P.
Co-owner / Managing Partner
Michele Vollmer has worked in the healthcare industry since 1989, including pharmaceutical and home health sales, hospice sales, sales management and ownership.
Michele co-founded Queen City Elder Care after experiencing home care services being provided to her mother, who lived in Florida. Being unable to visit her mom regularly, she had to rely on the agency to update her regarding her mother’s health. Having dementia, and a tendency to wander, her mother needed constant supervision to ensure her safety even while living in an Assisted Living community. Her father, who also lived in Florida, survived a stroke about eight years ago and he and his wife have been dealing with the daily challenges of his physical limitations due to his hemiparesis. From these experiences, Michele decided to expand the services provided by the hospice she and her husband owned and operated to include non-medical home care services.
Queen City Elder Care specializes in Alzheimer’s and dementia care, the most difficult symptoms to effectively manage over an extended time due to the progressive nature of the disease. After divesting from the hospice in 2013, she now focuses exclusively on making Queen City Elder Care the best home care agency in the greater Cincinnati area. She handles the day-to-day operations, training systems, and online marketing.
Hailing from Florida, Michele attended the University of Florida, where she studied to become a dental hygienist, and later Nova Southeastern University, where she studied business management.
Michele is a Certified Dementia Practitioner.
Mark Vollmer, M.B.A, C.D.P.
Co-owner / Partner
Mark Vollmer is the co-owner of Queen City Elder Care and performs the outside sales and finance functions of the company. He has over 30 years of healthcare industry experience including sales and sales management in home infusion and hospice services. He also was the owner of a home medical equipment store and co-owner of two hospices, after working for the nation’s largest hospice in the country for 11 years, working as the Senior Vice President of Business Development for the last six. He earned a Bachelor of Science in Journalism degree from Ohio University and a Master’s in Business Administration degree from Amberton University in Dallas, Texas.
Mark is a Certified Dementia Practitioner.
Sallie Funk, C.D.P., C.A.D.D.C.T.
Director of Client Services
Sallie Funk is the Director of Client Services for Queen City Elder Care. With over 30 years of experience in providing hands-on care as well as training and managing caregivers, she ensures the quality of care is consistent and exceptional.
Before joining Queen City Elder Care, Sallie had worked in skilled nursing facilities, assisted living communities, and independent living communities with experience in wound care and mental health. She had also worked as an independent care provider.
Specialization in Alzheimer’s and dementia care has now been added to her ever-growing list of accomplishments. Sallie loves her work and it shows, with Queen City Elder Care earning the Caring Super Star Agency award from Caring.com, for the last 9 years, based on customer reviews of the service she and her team provide. Always looking for the best way to connect with our clients and their families, she is in daily contact with all caregivers, ensuring that she is informed about any changes to our clients’ conditions.
Sallie is a Certified Dementia Practitioner and a Certified Alzheimer’s Disease and Dementia Care Trainer.
Kim Weber, A.D.C., C.D.P.
Director of Activities
Kim Weber is a Nationally Certified Activity Director through the National Certification Counsel for Activity Professionals (NCCAP). She is a long-standing member of the Cincinnati Activity Professional Association where she has served on the board in various roles spanning from 1990 through 2016. Kim is currently on the CAPA Membership Board.
Kim has experience as an Activity Consultant for long-term care facilities and has overseen the MEPAP Practicum for many activity professionals throughout her career. She is also a member of the Resident Activity Personnel in Ohio.
Being on the Greater Cincinnati Alzheimer’s Association Symposium Planning Committee in 2016, Kim helped to bring awareness to the role of activities for those caring for and working with those diagnosed with Alzheimer’s disease and dementia.
With over 40 years of experience in geriatric care, including working in long-term care and hospice, she has worked for Michele and Mark since 2008 and Queen City Elder Care since 2012. Kim conducts a Lifestyle Assessment for each client to understand their history and life-long interests. Then, based on the information she gathers, using a scientific approach, she creates interactive therapeutic activities that are appropriate and meaningful for each client. Our clients love visiting with her and we consistently hear from family members regarding how much they appreciate the attention she gives their loved ones and their resulting improved quality of life.
Kim is a self-described country girl hailing from Goshen, Ohio who also enjoys spending quality time with her husband, Rob, and her grandchildren. She also has a long history of breeding, training, and showing dogs; many of which have excelled in pet therapy over the years.
Kim also raises rare breed poultry on their farm. This woman needs a hobby!
Kim is a Certified Dementia Practitioner and a Nationally Certified Activity Director.
